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Troubleshooting Siebel Gateway Name Server Installation and Configuration

This topic is part of Troubleshooting Siebel Enterprise Server Installation and Configuration.

This topic describes potential errors that can result from a faulty installation or configuration of Siebel Gateway Name Server. Such problems can have any of several causes.

Causes listed below are among the most common:

• Problem: The Siebel Gateway Name Server does not start.

  Solution: If you find that you are not able to start the Siebel Gateway Name Server, you may not have privileges as the Siebel Service Owner. Review the instructions in Creating the Siebel Service Owner Account.

  NOTE:  If you cannot start the Siebel Gateway Name Server, you will not be able to configure a Siebel Enterprise or configure and start a Siebel Server.

• Problem: You cannot start Siebel Gateway Name Server service on \\MACHINE NAME.

  Error XXX: The service did not start due to logon failure.

  Solution: Navigate to Control Panel, Administrative Tools, then Services. Select the Siebel Gateway Name Server. Right-click and choose Properties. In the Log On tab, specify the user name and password to use for this service.

• Problem: You receive an error at system startup that a driver is missing.

  Solution: This problem can occur if you uninstall earlier Siebel Business Applications versions without first stopping the Siebel Server. If the services are no longer visible within the Services menu, call Siebel Technical Support for instructions.