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Troubleshooting the ODBC Data Source Connection

This topic is part of Troubleshooting Siebel Enterprise Server Installation and Configuration.

This topic describes troubleshooting steps for your ODBC data source connection.

NOTE:  If your database is DB2 UDB for z/OS, see Implementing Siebel Business Applications on DB2 UDB for z/OS.

Oracle Database

Complete the following instructions to troubleshoot Oracle connection problems on Windows.

To troubleshoot a failed ODBC connection

1. Verify that the ODBC driver was correctly installed by reviewing the file structure under SIEBSRVR_ROOT/BIN.
2. If the files have been correctly copied to the BIN subdirectory, verify that the Oracle connect string that you entered during Siebel Server configuration was valid.

Microsoft SQL Server

Complete the following instructions to troubleshoot Microsoft SQL Server connection problems on Windows.

To troubleshoot a failed ODBC connection

1. Verify that the ODBC driver was correctly installed by reviewing the file structure under SIEBSRVR_ROOT\BIN.
2. If the files have been correctly copied to the BIN subdirectory, verify that the data source name (EnterpriseName_DSN) that you entered during Siebel Server configuration was valid. Also verify that the SQL Server database is up and running and validate the ODBC connectivity.