Siebel eSales Administration Guide Addendum for Industry Applications > Siebel eSales for Communications, Media, and Energy >
Differences in Order Workflow Processes
For communications, media, and energy, Siebel eSales for Siebel Industry Solutions uses order management workflows that are different from Siebel eSales, in order to support complex order management. The order management process consists of three major steps:
- Order capture
- Order processing
There are significant differences in the workflows used in all of these steps.
The workflows that Siebel eSales uses for communications, media, and energy are documented in Complex Order Management Guide for Industry Solutions.
Siebel eSales Administration Guide describes how to modify Siebel eSales order workflow processes, and it documents the default order workflow processes used by Siebel eSales.