Bookshelf v7.7: Siebel Service Request

The Siebel Service Request ASI is part of the Manage Service Request business process. Use this ASI to synchronize service requests in the Siebel application with an external target application. This ASI facilitates both outbound and inbound data synchronization between the Siebel application and an external target application.

Table 68 lists the fields and their attributes. Fields without a length specified do not have a maximum length associated with them.

Table 68. Siebel Service Request ASI Fields
Name	XML Tag	Data Type	Length	Required
Account External Product
AEP Account Id	AEPAccountId	DTYPE_ID	30	N
AEP Product Id	AEPProductId	DTYPE_ID	30	N
Id	Id	DTYPE_ID	30	N
Version	Version	DTYPE_TEXT	30	N
Action
Abstract	Abstract	DTYPE_TEXT	100	N
Activity SR Id	ActivitySRId	DTYPE_ID	15	N
Activity UID	ActivityUID	DTYPE_TEXT	30	N
Asset Id	AssetId	DTYPE_ID	15	N
Asset Number	AssetNumber	DTYPE_TEXT	100	N
Audience	Audience	DTYPE_TEXT	30	N
Comment	Comment	DTYPE_TEXT	1,500	N
Description	Description3	DTYPE_TEXT	100	N
Done	Done	DTYPE_TEXT	30	N
Duration Hours	DurationHours	DTYPE_NUMBER	22	N
Duration Minutes	DurationMinutes	DTYPE_NUMBER	22	N
Id	Id	DTYPE_ID	30	N
Planned	Planned	DTYPE_TEXT	30	N
Planned Completion	PlannedCompletion	DTYPE_TEXT	30	N
Primary Owner Id	PrimaryOwnerId	DTYPE_ID	15	N
Resolution Code	ResolutionCode	DTYPE_TEXT	30	N
Started	Started	DTYPE_TEXT	30	N
Type	Type	DTYPE_TEXT	30	N
Service Request
Abstract	Abstract	DTYPE_TEXT	100	N
Account	Account	DTYPE_TEXT	100	N
Account Id	AccountId	DTYPE_ID	15	N
Account Location	AccountLocation	DTYPE_TEXT	50	N
Agreement Id	AgreementId	DTYPE_ID	15	N
Area	Area	DTYPE_TEXT	30	N
Asset Id	AssetId	DTYPE_ID	15	N
Closed Date	ClosedDate	DTYPE_TEXT	30	N
Commit Time	CommitTime	DTYPE_TEXT	30	N
Contact Business Phone	ContactBusinessPhone	DTYPE_TEXT
Contact Created	ContactCreated	DTYPE_TEXT	30	N
Contact First Name	ContactFirstName	DTYPE_TEXT	50	N
Contact Id	ContactId	DTYPE_ID	15	N
Contact Last Name	ContactLastName	DTYPE_TEXT	50	N
Customer Reference Number	CustomerReferenceNumber	DTYPE_TEXT	64	N
Description	Description	DTYPE_TEXT	2,000	N
Entitlement Id	EntitlementId	DTYPE_ID	15	N
Entitlement Name	EntitlementName	DTYPE_TEXT	50	N
Group Id	GroupId	DTYPE_ID
Id	Id	DTYPE_ID	30	N
Owned By Id	OwnedById	DTYPE_ID	30	N
Owner	Owner	DTYPE_TEXT	50	N
Primary Organization Id	PrimaryOrganizationId	DTYPE_ID	15	N
Primary Service Agreement Id	PrimaryServiceAgreementId	DTYPE_ID	15	N
Priority	Priority	DTYPE_TEXT	30	N
Product	Product	DTYPE_TEXT	100	N
Product Id	ProductId	DTYPE_ID	15	N
SR Number	SRNumber	DTYPE_TEXT	64	N
SR Type	SRType	DTYPE_TEXT	30	N
Serial Number	SerialNumber	DTYPE_TEXT		N
Service Request Type	ServiceRequestType	DTYPE_TEXT	30	N
Severity	Severity	DTYPE_TEXT	30	N
Source	Source	DTYPE_TEXT	30	N
Status	Status	DTYPE_TEXT	30	N
Sub-Area	Sub-Area	DTYPE_TEXT	30	N
Sub-Status	Sub-Status	DTYPE_TEXT	30	N
Type	Type	DTYPE_TEXT	30	N
operation	operation	DTYPE_TEXT	30	N
searchspec	searchspec	DTYPE_TEXT	250	N
SR External Product
Name	Name	DTYPE_TEXT	100	N
Version	Version	DTYPE_TEXT	30	N