Applications Administration Guide > Configuring the Inbox >

Configuring the Toggle Applets for Inbox Views (in Siebel Tools)

The Inbox supports dynamic toggle applets in three types of views, see Table 19.

Setting up the dynamic applet toggles determines what form applet appears in the lower portion of the Inbox Detail views. In general, you want the applet based on the business object of the underlying feature object.

Example

For example, if you are setting up the Inbox for service request approvals, you can create a dynamic applet toggle that displays the Service Request Detail Applet form applet (when the business object for the Inbox type is Service Requests). You then create a link between the Inbox business components and the Service Request business component so that the service request information can display in the Inbox detail views.

Procedure

To configure dynamic toggle applets for the Inbox

1. In Siebel Tools, create an applet child object for the appropriate toggle applet (Table 19), as follows:
   • Applet = a form applet (Make sure that an Applet Web Template is defined for the Edit mode of this applet.)
   • Auto Toggle Field = Item Type BusObj Name
   • Auto Toggle Value = the business object of the Inbox type (For example, Service Request.)

     For more information about how to configure applet toggles, see Configuring Siebel eBusiness Applications.

2. Create a links between the feature object's business component and the two Inbox business components (UInbox Item and UInbox Item Task).
   1. Create a link record.
   2. Complete the fields as follows:
   • Name = this field is automatically populated after the Parent Business Component and Child Business Component fields are completed
   • Parent Business Component = UInbox Item Task or UInbox Item
   • Child Business Component = the business component for the dynamic applet toggle, for example, Service Request
   • Source Field = Item Object Id
   • Destination Field = the Id of the feature object displayed in the dynamic applet toggle; usually this is Id)

     For more information about creating links, see Configuring Siebel eBusiness Applications.

3. Associate the business component for the dynamic applet toggle with the two Inbox business objects (UInbox ItemTask and UInbox Item History). For each link:
   1. Create a business object component record.
   2. Complete the fields as follows:
   • Name = the name of the business component for the dynamic applet toggle, for example Service Request
   • Link = the name of the link from Step 2