Siebel Business Process Designer Administration Guide > Workflow Policies > About Customizing Workflow Policies with Siebel Tools >
About Workflow Policy Programs
Workflow policies use workflow policy actions based on the workflow policy programs that are predefined in Siebel Tools. (See Predefined Programs for a complete list.) To meet your business needs, you can also reconfigure workflow policy programs to create new types of workflow policy actions.
A workflow policy program is a generic event that actions are based on. A workflow policy program defines the particular action that takes place when the conditions of a workflow policy are met.
There are five types of programs in the Siebel application: