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Siebel Briefings Administration Guide > Troubleshooting Siebel Briefings > External News and Data Do Not Appear in BriefingsYour company has purchased Siebel Content Services and you are able to access the Web from your workstation, but you do not receive external news and data in Briefing pages. In this case, the problem may be that a proxy server is being used to insulate your network from the Internet and is not allowing the Siebel application to pass requests through and return data to the application. Complete the following steps to verify that Briefings is set up and configured properly:
Verify Connectivity with Siebel Content Services Data HostFirst verify connectivity with the Siebel Content Services data host using network utilities, such as: If you do not know the name of the Siebel Content Services data host, you can find it in the license key letter that Siebel Systems sent to your company. Validate Your Web Connection and User CredentialsNext, verify that you have a valid Web connection and that your Siebel Content Services credentials are valid. To verify your Web connection and credentials
Verify the Server ConfigurationIf you could access the Siebel Systems company information using the previous procedure, then the problem may be in the configuration settings for the proxy server or in the Siebel Briefings server configuration files. To test your configuration settings
If the problem is not resolved after checking your configuration settings, follow the instructions in the next section, and then contact Siebel Technical Support to resolve the issue. Gather Information for Siebel Technical SupportIf you have completed the steps above and cannot resolve the issue, contact Siebel Technical Support. |
Siebel Briefings Administration Guide |