Siebel Communications Server Administration Guide > Advanced Communications Configuration >

Generating Communications Reports

Communications administrators and call center managers can generate reports tracking inbound and outbound activity for Siebel Communications Server.

For information about configuring additional reports, see Siebel Reports Administration Guide.

To generate a communications report

1. From the application-level menu, choose Navigate > Site Map > Administration - Communications > Reports.
2. As instructed, click the Reports button in the application toolbar (not in the communications toolbar).
3. Click to select one of the following preconfigured call-center reports, or another report you have previously configured:
   • Call Center Volume
   • Call Center Volume (Inbound)
   • Call Center Volume (Outbound)

     The selected report is generated for you to view or print.

Requirement for Defining Fields in Event Logs

Generating the reports identified in this section requires that event log definitions in your communications configuration include parameters that specify field names as shown in the examples in Table 58, Table 59, and Table 60. The field names are specified using the parameters LogField and AfterWork.