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Specifying Parameter Override Values for Profiles

This section describes specifying any new values to override the default values of driver parameters. You must do this for required parameters that are not defined for the driver, or for parameters for which the driver parameter default value is not appropriate for each profile.

For example, if you are using the Internet SMTP/POP3 Server driver within an environment supporting multiple email servers, you must create different profiles for this driver, each of which provides a different value for the SMTP Server parameter, identifying the name of the server.

For more information about driver parameters, see Specifying Driver Parameter Values.

To specify parameter override values for a profile

1. From the application-level menu, choose Navigate > Site Map > Administration - Communications > Communications Drivers and Profiles.
2. In the Communications Drivers list, select the driver for which you created the profile you are configuring.
3. Click the Profiles view tab.
4. In the Profiles list, select the profile you are configuring.
5. In the Profile Parameter Overrides list, add a new record for each driver parameter whose default value you are overriding.
6. For each parameter, specify the parameter name.
7. Enter an override value for the parameter, then commit the record.

   You must specify a parameter override for any parameter for which no value has been provided as a driver parameter.

8. For a profile that is used by an active response group, you can optionally choose Submit Profile Changes from the applet menu of the Profiles list.

   If you change profile parameters (or the underlying driver parameters) on a profile (typically a profile for the Internet SMTP/POP3 Server driver), use this command to update this profile in the active response group. The command unloads and reloads the profile and profile parameters in any active response group that includes the profile—such as in response groups for email accounts that are currently being monitored for Siebel Email Response.

NOTE:  Submit Profile Changes has no effect on profiles that are not used in active response groups. Also, this command does not cause any other profiles to be reloaded for affected response groups. To reload an entire response group and all of its profiles, use the Submit Response Group Changes command in the All Response Groups view. If you have deleted a profile, use Submit Response Group Changes to unload the profile from any active response group. For more information about response groups, see Siebel Email Response Administration Guide.