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Command Data Example

Table 23 shows an example of a command data definition for a Siebel CTI Connect configuration.

The command that uses this command data definition is enabled only on Service Request applets. First, the command opens the applet ACD Transfer Call Applet, for selecting an employee to whom to transfer a call (this applet is also used for placing and conferencing calls). Next, it dials the extension of the selected employee by retrieving the sixth through tenth digits of the phone number—for example, a five-digit extension that is part of a ten-digit phone field.

Communications Simulator. In the command and associated command data shown in Table 24 and Table 25, the phone number for the parameter Param.ANI is the same as the phone number specified in the Description field for the activity created for a simulated incoming call.