Siebel Communications Server Administration Guide > Communications Operations for End Users > Sending Email, Fax, Page, and Wireless Messages >

Sending Wireless Messages

You can send a wireless message, optionally including Siebel application content, to any recipient whose mobile device and device address information is stored in the Siebel Database.

Whether the Pick Recipient dialog box appears after Step 2 in the following procedure depends on what kind of data currently has the focus when you choose the Send Wireless Message command:

• If the current record is a person, such as a contact or employee, then the Pick Recipient dialog box does not appear. The Send Wireless Message window appears.
• If the current record is an element such as a service request or account, then the Pick Recipient dialog box appears if generic recipients have been configured. Choose generic recipients such as the contacts associated with the current service request.

To send a wireless message

1. Optionally, select one or more records of contacts, employees, or other persons for whom mobile device information is defined in the Siebel Database.
2. Do one of the following:
   • From the application-level menu, choose File > Send Wireless Message.
   • Press Alt+F9.
   • Click to the right of Initiate Work Item on the communications toolbar, then click Send Wireless Message, or click Initiate Work Item when "Send Wireless Message" is the displayed ToolTip text. See also Initiating Work Items.

     The Pick Recipient dialog box appears, if you did not specify recipients in Step 1. If you chose recipients before invoking the command, the Send Wireless Message window appears; go to Step 4.

3. In the Pick Recipient dialog box, specify the recipient or specify no recipient yet.

   The available recipients to choose from depend on the application context. For example, if Send Wireless Message was invoked from a Service Requests list, the choices are Service Request Contact and Service Request Owner.

   The Send Wireless Message window appears.

4. For the To field, do one or more of the following:
   • Verify any recipients that were inserted automatically in previous steps. (No more than one recipient is displayed in the To line, even though all specified recipients will receive the message.)
   • Click the select button to the right of the To field and explicitly specify individual persons from the Siebel Database for the To field.
5. Optionally, for the Body drop-down list, choose the name of a communications template (of type Body) to insert into the message body.

   Field substitution applies to template text upon insertion. For substitution to work correctly, the fields must exist in the current list or form (containing the focus) in the Siebel application.

   You can insert more than one template. Any template you choose is appended to the existing text.

   Templates listed here are subject to filtering based on several factors, including channel, language, and locale. For details, see Template Visibility and Access.

6. Optionally, enter free-form text, such as to modify or add to the template text you inserted in Step 5.

   NOTE:  Wireless network operators and wireless messaging protocols impose limits of message text length. Customers should consult their network operators to find out what limits apply and should be observed.

7. Optionally, check spelling for your message.
8. Click Send, or click Cancel if you decide not to send the wireless message.

   NOTE:  If you cancel the wireless message, the corresponding Siebel activity record (created to track the send operation) is deleted.