Siebel Communications Server Administration Guide > Views for Communications Administration >

Views for Generating Reports or Reviewing Runtime Status Data

The following views allow you to generate reports about inbound or outbound communications activities, or display runtime status information about agents and communications work items:

• Reports. Generate communications-related reports. See Generating Communications Reports.
• All Active Agent Status. View information about the communications activities of agents. See Viewing Communications Status Data.
• All Channel Items. View information about active work items for each supported channel type. See Viewing Communications Status Data.