Deployment Planning Guide > Application-Level Deployment Planning >
Session Communications Performance Factors
Depending on your deployment, your agents may be handling phone calls (Siebel CTI), email messages (Siebel Email Response), work items of other communications channels, or a combination of these. Use the following factors to analyze system performance:
Third-Party Product Considerations
Review information presented in applicable third-party documentation for any requirements that affect your deployment. For example:
- Some CTI middleware software may place limitations on the number of agents that may be served at a single contact center site.
- Integration with ACD queues, predictive dialers, or other modules may affect your configurations, affect network traffic, or have other impacts.
- The capacity of your telephony link (between the ACD switch and the CTI middleware) may affect performance.