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ERM Modules and Options

Many Siebel eBusiness Applications modules can be purchased and used with Siebel ERM. In addition, optional modules specific to Siebel ERM can be purchased to provide enhanced functionality for various business processes.

For information on the optional modules that can be used with Siebel ERM, contact your Siebel sales representative or local Siebel Sales Office.

The exact configuration of Siebel applications screens, views, and fields depends on your company's configuration of the application.

For introductory information on using the Siebel applications standard interface, see Fundamentals.

Table 4 describes some of the ERM-specific optional modules.

Table 4.  ERM Optional Modules
Optional module
Description

Events Management

The Siebel Events Management module lets you plan, execute, and evaluate marketing events and set up an Events Management Web site where users can learn about and register for events. For more information, see Siebel Events Management Guide.

eAdvisor

The eAdvisor application is intended for users who need advice and guidance to configure products, create quotes, or purchase products from Siebel Customer and Partner Application Web sites. For more information, see Siebel Interactive Designer Administration Guide.

Training

Siebel Training provides a Learning Management System for organizations that host and manage end-user training. The Siebel Training application includes a course registration system, course catalog, curriculum planning, and skills testing, as well as a training resources library. A variety of delivery methods are supported, including Web-based, instructor-led, prerecorded and virtual classroom training. For more information about setting up and managing training, see Siebel Training Guide.

Workforce Analytics

Workforce Analytics allows users to analyze, query, send alerts, and report on data using the HelpDesk, Performance Management, and Training modules. For more information on Workforce Analytics, see Siebel Analytics User Guide.

    
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