Siebel Life Sciences Guide > Closing Adverse Events and Complaints >

About Configuring Close and Reopen Buttons for Product Issues

There are two buttons associated with closing a product issue. You can configure the workflows for these buttons.

• Close button (Close Complaint Workflow)
• Reopen button (Reopen Complaint Workflow)

You can modify workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Designer Administration Guide.