Siebel Life Sciences Guide > Closing Adverse Events and Complaints > About Configuring Close and Reopen Buttons for Product Issues >

Close Complaint Workflow

This workflow (LS Medical Product Issue Close) is initiated from the Close button on the Product Issues screen.

The workflow appears in Figure 25.

Figure 25.  LS Medical Product Issue Close Workflow

The workflow does the following steps:

1. Checks if the user is the primary owner of the product issue.
2. If the user is not the primary owner, shows an error dialog box and ends.
3. Checks if the product issue has already been processed.
4. If the product issue has already been processed, shows an error dialog box appears and ends.
5. Calls the User Verification workflow.
6. If the user authentication is successful, copies the lockdown fields and changes the status to Closed.