This section covers the following topics:

• About Investigating Adverse Events and Complaints
• Scenario for Complaint Investigation
• Process of Adverse Events and Complaints Investigation
• Creating Product Issue Assessment Templates
• Creating Product Issue Activity Templates
• Reviewing and Editing the Product Issues (End User)
• Creating Multiple Product Issues Related to One Service Request (End User)
• Creating Product Issue Activity Plans (End User)
• Assessing if a Product Issue Is Reportable (End User)
• Completing Adverse Events and Complaints Reviews (End User)
• About Configuring Create Related PI and Review Complete Buttons
• About the LS Medical Product Issue Service Business Service