Siebel Life Sciences Guide > Capturing Adverse Events and Complaints >

About Configuring Adverse Events and Complaints Capture

There are two aspects of the Create Product Issue button that you can configure:

• The Create a Product Issue from a Service Request Workflow
• The fields that are copied from the Service Request to the Product Issue record

Create a Product Issue from a Service Request Workflow

This workflow (LS Medical Create PI from SR) is initiated from the Create Product Issue button on the Service Requests screen.

The workflow appears in Figure 15.

Figure 15.  LS Medical Create PI from SR Workflow

The workflow does the following steps:

1. Checks if a product issue has already been created from this service request. If it has, the workflow ends. (Only one product issue can be created from a service request using the Create Product Issue button.)
2. Creates a new product issue.
3. Copies data from the service request to the product issue.
4. Goes to the Product Issue screen > More Info view.

You can modify workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Designer Administration Guide.

Changing Which Fields Are Copied to the Product Issue

When the Create Product Issue button is used to create a product issue record from a service request record, data from various fields are copied from the service request record to the new product issue record.

To change which fields are copied when a product issue is created

• Use the Data Transfer Utilities to edit the LS Medical Create PI from SR data map object.

For information about the Data Transfer Utilities, see Siebel Finance Guide.