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Enabling and Synchronizing Marketing Server Components

During Siebel Server installation and configuration, you need to enable the server components required by Siebel Marketing. Check the status of the Siebel Server component groups using the Component Groups view in the Administration - Server Configuration screen. The Component Groups view is a list of installed Siebel Enterprise Server component groups with their associated components, servers, and tasks. For more information about enabling component groups, see the Siebel Installation Guide for the operating system you are using.

Enabling Component Groups for Siebel Marketing

You need to make sure component groups are enabled. The server assigned to the selected component group appears in the Servers view tab.

To enable component groups

  1. From the Site Map, choose Administration - Server Configuration > Enterprises > Component Groups.
  2. In the Enterprise Servers list, select the appropriate server.
  3. In the Enterprise Component Groups list, verify the required component groups have been enabled by performing the following steps:
    1. Locate each of the required component groups using Table 3 as a guide.
    2. Identify optional server components you might need to enable from the following list:
      • Assignment Manager. Used for campaign member assignment.
      • Data Quality Manager. Identifies duplicate contacts, accounts, and prospects during List Import.
    3. If the Enable State field does not contain the value Enabled, select the component group, click the menu button, and choose Enable Component Group.
Table 3.   Component Groups and Components Required for Marketing
Group Name
Components
Description

MktgOM
  • Marketing Obj Mgr
  • eMarketing Obj Mgr
  • eEvents Obj Mgr

Marketing Object Manager. Supports the user interface and business objects for the Marketing application.

MktgSrv
  • List Import Service Manager

Marketing Server. Used for list management list import.

System
  • Siebel Connection Broker
  • Server Request Processor
  • File System Manager
  • Client Administration
  • Server Tables Cleanup
  • Server Manager
  • Server Request Broker

Supports general server management.

Workflow
  • Workflow Process Manager
  • Workflow Process Batch Manager
  • Workflow Action Agent
  • Workflow Recovery Manager
  • Workflow Monitor Agent
  • Generate Triggers

Executes required marketing workflow processes.

CommMgmt
  • Communications Outbound Manager
  • Communications Session Manager
  • Communications Configuration Manager

Communications Management. Delivers outbound wireless and fax offers for campaigns.

Synchronizing Component Groups

After enabling server component groups, you must synchronize (enable) the server configuration.

To synchronize component groups

  1. From the Site Map, choose Administration - Server Configuration > Enterprises > Component Groups.
  2. In the Enterprise Servers list, select the appropriate server.
  3. Click the Synchronize view tab and click Synchronize.

    You do not have to select any components in this view. The synchronization task may take a few minutes.

Stopping and Restarting the Siebel Server

The Siebel Server must be restarted each time synchronization occurs.

To restart the Siebel Server process using Microsoft Windows

  1. In the Microsoft Windows Control Panel, click the Services icon to open the Services window.
  2. Locate Siebel Server and click Stop.
  3. Click Start.
    
Siebel Marketing Installation and Administration Guide