Siebel Order Management Guide Addendum for Industry Applications > Customer Use of Order Management >
Customizing an Item (End User)
Customers working through the Web can customize items by selecting item components and attributes in a configuration session. To start a configuration session, the user clicks Customize. When the user exits the configuration session, the configuration is transferred to the shopping cart.
NOTE: Only Customer products can be customized.
If the quantity of a configurable item is greater than one when the user starts a configuration session, the configuration is applied to each of the configurable items. For example, a user adds a configurable Residential Phone Service Package to the shopping cart, enters 4 in the Qty field, and clicks Customize. The configuration is applied to all 4 of the Residential Phone Service Packages.
A Configurator license is required to configure items with components.
To customize an item
- Navigate to the Catalog screen.
- In the Items list, click Customize
Selection pages appear showing configurable components and attributes.
- In each category, select the component and enter a quantity (if applicable).
If a component has configurable attributes, an icon appears in the Customize column.
- Click the icon to configure the attributes for the component.
If you select combinations of components or quantities that are incompatible, a configuration message displays and presents alternatives.
- After configuring the item, click Save.
- When you are finished, click Done.
You are returned to the Shopping Cart.