Customers can perform many order management tasks for themselves through the Web using Siebel eSales for CME. These are the same as many tasks that employees perform, such as creating accounts, creating quotes, placing orders, and changing orders. However, they use a different interface, which is suitable for general use through the Web.
This chapter describes customer application user interface. It includes the following sections:
- Account Management Tasks:
- End-User Quote Management Tasks:
- End-User Order Placement Tasks:
- End-User Change Order Tasks: