Siebel Order Management Guide Addendum for Industry Applications > Customer Use of Order Management >
Disconnecting an Order (End User)
A customer working through the Web can disconnect a complete service item and all of its components. This action disconnects the parent product and all child products on lower levels of the hierarchy.
You cannot disconnect a child product by itself.
NOTE: In Siebel eSales for Industry Applications, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.
This task uses the workflow CUT eSales - Disconnect Products and Service Process, which is described in Workflow to Disconnect Products and Services.
To disconnect an order
- In the My Account screen, in the Products & Services list, click Service Items.
- In the Select Account list, select the account.
- In the Service Items list, select the item to be disconnected.
- Click Disconnect.
You are taken to the Shopping Cart, where you see the product and all of its components with the Action code of Delete.
- Click Check Out.