Siebel Order Management Guide Addendum for Industry Applications > Customer Use of Order Management >

Revising an Order (End User)

A customer working through the Web can change an existing order by revising an order. In this process, the user creates a supplemental order by changing an order that is not yet provisioned.

This task uses the workflow CUT eSales - Goto Revise Order View,, which is described in Workflows to Revise an Order.

To revise an order

1. Log in to eSales and click My Account.
2. In the My Information list, click My Orders.

   The My Orders list appears showing your existing orders. This screen is used to select an open order.

3. Select the appropriate order and click Revise.

   The status of the order must be Open.

4. In the Line Items list, select the item to be revised.
5. Click Customize.
6. Change the item and click Checkout.