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Order Management Workflows for PRM


This section explains the Siebel workflows that are specific to Siebel PRM order management. There are also many workflows that are common to Siebel PRM and employee or customer partner management, and they are covered in Workflows for Employee Ordering and in Workflows for Customer Ordering.

There are two workflows specific to Siebel PRM, which determine whether the user is directed to the Power Partner Commerce user interface or the Standard Partner Commerce user interface:

NOTE:  For more information about the Power Partner Commerce and Standard Partner Commerce user interfaces, see About Order Management in Siebel PRM.

CUT eChannel - New Products & Services Process

This workflow identifies the user role as either a Partner Power Commerce user or a Standard Partner Commerce user. Then it routes the user to the appropriate user interface.

This workflow is invoked when the user:

  • Logs in at the Partner Portal login screen
  • Selects the New button from the Installed Assets applet in the Customer Portal view
  • Selects New from the Service Items view the business process

This workflow is shown in Figure 63.

Figure 63.  CUT eChannel - New Products and Services Business Process
Click for full size image

Workflow Description. This workflow does the following:

CUT eChannel - Goto Product Catalog View

If the user has been identified as a Standard Partner Commerce user, this workflow displays the product catalog used for Standard Partner Commerce, which allows the user to browse eCatalog, select products, and add products to the shopping cart.

This workflow is shown in Figure 64.

Figure 64.  CUT eChannel - Goto Product Catalog View Business Process
Click for full size image

Workflow Description. This workflow does the following:

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