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If the script Save Session parameter is set to Finished, Always, or Finished/Time-out, and the question save answer table flag is checked, the script session information including questions and answers can be viewed or analyzed in the Script Session Administration View.
Answers should be stored in business component fields when the SmartScript is collecting data that is represented in the system's business objects. For example, caller information collected during a script-controlled transaction should result in a new or updated record in the Contact business component.
Questions that accept answers, but do not store them, can be used to determine which branch should be followed. For example, a consumer information center might both supply information about rebate offers and answer questions about product safety. The question of which of these topics is the reason for a call may not be relevant to the particular call record, but the answer will probably determine which pages of the script should be displayed.
NOTE: The "Save Session" parameter and "Save Answer" flag may not be used independently of each other. They are designed to work together to save answers to the Sessions Tables. They are also independent of Save Buscomp, Save Field and Save Bus Object. There is no setting that affects when answers are saved to the Save BusComp fields.
|Siebel SmartScript Administration Guide|