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Best Practices For SmartScript Construction

The best practice for constructing SmartScripts is to create all your questions and answer elements first, and then create the structure of your script.

These steps fall into the order outlined below:

  • Understand your business scenario and map out your design
  • Create questions and translations
  • Create answers
  • Create pages
  • Create the script
  • Add questions to pages
  • Add pages to the script
Siebel SmartScript Administration Guide