Siebel SmartScript Administration Guide > Working with Questions, Answers, and Translations >

Question Events Logic Sequence

Figure 2 illustrates the logical order and structure for how SmartScript uses VB code and search specs, creates new records, and does text substitution. For more information on using Siebel VB or eScript to extend your SmartScripts, see Extending Scripts with Siebel VB and Siebel eScript.

Figure 2. Question Events Logic Sequence