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Siebel Universal Customer Master Scenario 2

Using the same fictional financial institution with the same business conditions discussed in the previous business scenario, the second scenario examines the case in which existing Siebel eBusiness Applications systems are among the various systems that make up the financial institution's enterprise and the Universal Application Network (UAN) is not deployed. The Siebel Master Data Applications deployment changes in this scenario, but the business solution provided by Siebel Universal Customer Master remains the same.

Siebel Master Data Applications Deployment

In this scenario, if the Siebel Master Data Applications deployment works with one Siebel eBusiness Application, as well as with other back-office applications, the Siebel eBusiness Application relies on Siebel Master Data Applications as the Siebel database. Siebel Master Data Applications use middleware infrastructure to consolidate other customer data from back-office systems.In this scenario, the Siebel Master Data Applications deployment shares one instance of the database with a Siebel eBusiness Application and integrates with back-office applications using Web Services interfaces. See Figure 3.

Figure 3.  Siebel Master Data Applications Deployed with a Siebel eBusiness Application

Alternatively, if Siebel Master Data Applications work in a deployment including multiple instances of Siebel eBusiness Applications, as well as other back-office systems, Siebel Master Data Applications act as the central database of enterprise information for all systems.Alternatively, if Siebel Master Data Applications work in a deployment that includes separate and multiple instances of Siebel eBusiness Applications, Siebel Master Data Applications can act as the single source of customer profile information, and other applications can be configured to share this single profile data using real-time Web Services or other interfaces. See Figure 4.

Figure 4.  Siebel Master Data Applications Deployed with a Multi-Siebel eBusiness Application Environment

Siebel Master Data Applications Integration

As in the previous scenario, the Siebel Master Data Applications deployment uses the full Siebel eAI module functionality to integrate and consolidate customer information across back-office systems. Additionally, in a deployment with one or more Siebel eBusiness Applications, the Siebel Connector for Siebel eBusiness Applications can be used to share data with Siebel Master Data Applications. See Siebel Connector and Integration of Siebel Master Data Applications for further information.In this scenario, the Siebel Master Data Applications deployment uses Application Services Interfaces that are built on the Siebel eAI platform to integrate customer information across Siebel eBusiness Applications as well as back-office systems. Additionally, Siebel Master Data Applications and Siebel eBusiness Applications can share the same instance of the Siebel database.