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Server Configuration for the Routing Engine


You can choose to configure Siebel Universal Queuing to run in one of two ways:

  • In a single-server configuration—the default configuration.
  • In a dual-server configuration—where a primary set of Siebel Universal Queuing routing engine components resides on one machine and a backup set of components resides on a separate machine. The dual-server configuration facilitates redundancy.

    The backup server is used by the Siebel Communications Server when the primary server is functionally unavailable, such as in the event of network failure, system shutdown, and so on.

    NOTE:  When you install a dual-server configuration, the information provided to the install program must be identical for both the primary and backup servers.

Data you input for these server configurations is described in the tables in this section. Additional data you input relating to your database is described in Database Configuration for Recovery Table. These sections are referenced from the installation procedures for supported Microsoft Windows and UNIX platforms, in Installing Siebel Universal Queuing.

In completing data input for single-server or dual-server configurations, refer to the following paragraphs for additional explanation:

Internal port allocation. The Siebel Universal Queuing routing engine uses a series of consecutively numbered TCP/IP ports for internal communication. Fourteen ports are allocated for this purpose, starting at the base port, which is designated by this setting. By default, the base port is 9000, thus ports 9000 to 9013 are used.

Most users do not need to change the default value. Specify a different value if another application is already using the default port number.

UQ host port (SOAP port) for Communications Server. The UQ host port (or SOAP port) is used by Siebel Communications Server to connect to the Siebel Universal Queuing connector. By default, the UQ host port is 9100. Most users do not need to change this setting. If it is changed, a corresponding change is required for the configuration parameter UQ Host Port. For more information, see Table 7.

IP address. The default IP address is the address of the local computer. If the computer is part of a network, then an internal IP address is returned, such as 10.X.X.X, 192.X.X.X, or 168.X.X.X. Siebel Universal Queuing requires a static IP address. The IP address specified here may also be specified as the value of the UQ Host configuration parameter. For more information, see Table 7.

Single-Server Configuration

Table 1 provides information required by the installation program for installing the Siebel Universal Queuing routing engine in the single-server configuration.

Table 1. Single-Server Configuration—Required Input
Input
Default
Notes

Hostname of server

Current Hostname

 

IP address of server

Current IP

Address of the computer on which you are installing the routing engine. This address must be a static IP address.

Base port for server

9000

Siebel Universal Queuing requires fourteen port numbers starting with the base port.

Port for SOAP listener

9100

Port used by Communications Server to connect to Siebel Universal Queuing. (Corresponds to the UQ Host Port configuration parameter.)

Time interval

300 seconds

Interval for sending statistics information to Communications Server.

Dual-Server Configuration

The tables in this section provide information required by the installation program for installing the Siebel Universal Queuing routing engine in the dual-server configuration.

Table 2 provides information about installing on the primary machine in the dual-server configuration.

Table 2. Primary Server in Dual-Server Configuration—Required Input
Input
Default
Notes

Hostname of primary server

Current Hostname

 

IP address of primary server

Current IP

Address of the computer on which you are installing the routing engine. This address must be a static IP address.

Hostname of backup server

 

 

Base port for servers

9000

Siebel Universal Queuing requires fourteen port numbers starting with base port.

Port for SOAP listener

9100

Port used by Communications Server to connect to Siebel Universal Queuing. (Corresponds to the UQ Host Port configuration parameter.)

Time interval

300 seconds

Interval for sending statistics information to Communications Server.

Table 3 provides information about installing on the backup machine in the dual-server configuration.

Table 3. Backup Server in Dual-Server Configuration—Required Input
Input
Default
Notes

Hostname of primary server

 

Hostname of the primary server.

Hostname of backup server

Current Hostname

 

IP Address of backup server

Current IP

Address of the computer on which you are installing the routing engine.

Base port for servers

9000

Siebel Universal Queuing requires fourteen port numbers starting with base port.

Port for SOAP listener

9100

Port used by Communications Server to connect to Siebel Universal Queuing.

Time interval

300 seconds

Interval for sending statistics information to Communications Server.

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