Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Real-Time Status Data >

Setting the Refresh Interval

The refresh interval determines how often real-time statistics are gathered and logged. For example, if you set the refresh interval to 30 minutes, statistics are gathered every 30 minutes. When you click the Refresh button in the Channel Statistics or Route Statistics view, real-time statistics are displayed in 30-minute increments. The minimum refresh interval is one minute.

To set the refresh interval

1. From the application-level menu, choose View > Site Map > UQ Administration > Channel Statistics or Route Statistics.
2. Click Set Refresh Interval.

   The Set Refresh Interval dialog box appears.

3. Type the number of minutes in which to gather the data and click OK.

   The minimum value is one minute.