Siebel Universal Queuing Administration Guide > Siebel Universal Queuing Reporting > Viewing Real-Time Status Data >

Viewing Channel Status Data

The Channel Statistics view displays the following for each channel type:

• The target and actual service level
• The average wait time and the longest wait time
• The total number of abandoned work items
• The total number of work items for a particular channel type

To view channel statistics data

1. From the application-level menu, choose View > Site Map > UQ Administration > Channel Statistics.

   The Channel Statistics view appears.

2. Click Refresh to display the data.

   NOTE:  The data is not automatically refreshed when the view appears. You must click Refresh to display the data.