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Siebel Universal Queuing Administration Guide > Using Siebel Universal Queuing > Receiving and Handling Work Items > Resetting the Siebel Universal Queuing Agent SessionWhen the Siebel application is not responding to an agent's communications activity (such as when the agent cannot change ready state or log out), the agent should contact the system administrator for assistance in resolving the problem. If the system administrator has determined that one of the following problems exist, the agent should reset the Universal Queuing session, as described below:
To reset the Siebel Universal Queuing session (performed by agent)
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Siebel Universal Queuing Administration Guide |