Bookshelf Home | Contents | Index | PDF |
Siebel Email Response Administration Guide > Overview of Siebel Email Response > Siebel Email Response Features > Using Siebel Email Response AnalyticsSiebel Email Response Analytics allows you to create a timestamp for an email as it moves through the different stages of email processing. The timestamp fields are initially recorded at various points in the workflow and then written to the S_EM_RESP_TM table using the Update Analytics Record method in the Inbound Email Database Operation business service. You can capture the time an email is received, processed, created, sent by the server, assigned to, replied to or sent by an agent. Table 2 provides a list of the timestamp fields.
|
Siebel Email Response Administration Guide |