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Creating Field Labels

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The field labels that appear in the Customer Dashboard are dynamic, they change depending on the data being displayed in the dashboard. When no data is available for the dashboard, the labels for the default business component are displayed. The default business component is specified in the Customer Dashboard business service. Contacts has been preconfigured as the default business component for the dashboard.

There are placeholder controls, such as Label 1, Label 2, and so on, that are predefined in the Siebel Repository. There are also predefined business service user properties, also named Label 1, Label 2, and so on, that map these placeholder labels to fields on the Customer Dashboard.

If you add additional fields to the Customer Dashboard, you define the actual labels that will replace placeholder labels at runtime. You define the actual labels by creating an additional applet control for each business component field that you want to display. The naming convention for the applet control identifies it as a Label, and identifies the business component and field that determine when it should be displayed.

To create an applet control to represent a label

Go to the Persistent Customer Dashboard applet.
Create a new applet control.
In the Name field, enter a name using the word Label, followed by a space, then followed by the business component name and field name separated by a dot.

For example: Label ServiceRequest.SR Number

In the Caption field, specify the text that you want to appear in the Customer Dashboard.
Repeat this process for each label that you want to display for a particular dashboard field.

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