Application Services Interface Reference > Predefined Application Service Interfaces >
Siebel Service Request
The Siebel Service Request ASI is part of the Manage Service Request business process. Its primary objective is to synchronize service requests in the Siebel application with an external target application. This ASI facilitates both outbound and inbound data synchronization between the Siebel application and an external target application.
Figure 35 describes the Siebel Service Request ASI structure and Table 75 lists the field definitions.
Figure 35. Siebel Service Request ASI
|
Table 74 lists the integration components and user keys of the Siebel Service Request ASI.
Table 74. Siebel Service Request Integration Components
Integration Component
|
XML Tag
|
User Keys
|
Action
|
Action
|
- Id
- Activity UID
|
Related Account External Product
|
AccountExternalProduct
|
- Id
- AEO Account Id, AEP Product Id, Version
|
Service Request
|
ServiceRequest
|
- Id
- Primary Organization Id, SR Number
|
Table 75 lists the fields and their attributes. Fields without a length specified do not have a maximum length associated with them.
Table 75. Siebel Service Request ASI Fields
Name
|
XML Tag
|
Data Type
|
Length
|
Req.
|
Notes
|
Related Account External Product
|
|
|
|
|
|
AEP Account Id
|
AEPAccountId
|
DTYPE_ID
|
30
|
N
|
|
AEP Product Id
|
AEPProductId
|
DTYPE_ID
|
30
|
N
|
|
Id
|
Id
|
DTYPE_ID
|
30
|
N
|
|
Version
|
Version
|
DTYPE_TEXT
|
30
|
N
|
|
Action
|
|
|
|
|
|
Abstract
|
Abstract
|
DTYPE_TEXT
|
100
|
N
|
|
Activity SR Id
|
ActivitySRId
|
DTYPE_ID
|
15
|
N
|
|
Activity UID
|
ActivityUID
|
DTYPE_TEXT
|
30
|
N
|
|
Asset Id
|
AssetId
|
DTYPE_ID
|
15
|
N
|
|
Asset Number
|
AssetNumber
|
DTYPE_TEXT
|
100
|
N
|
|
Audience
|
Audience
|
DTYPE_TEXT
|
30
|
N
|
|
Comment
|
Comment
|
DTYPE_TEXT
|
1,500
|
N
|
|
Description
|
Description3
|
DTYPE_TEXT
|
100
|
N
|
|
Done
|
Done
|
DTYPE_TEXT
|
30
|
N
|
|
Duration Hours
|
DurationHours
|
DTYPE_NUMBER
|
22
|
N
|
|
Duration Minutes
|
DurationMinutes
|
DTYPE_NUMBER
|
22
|
N
|
|
Id
|
Id
|
DTYPE_ID
|
30
|
N
|
|
Planned
|
Planned
|
DTYPE_TEXT
|
30
|
N
|
|
Planned Completion
|
PlannedCompletion
|
DTYPE_TEXT
|
30
|
N
|
|
Primary Owner Id
|
PrimaryOwnerId
|
DTYPE_ID
|
15
|
N
|
|
Resolution Code
|
ResolutionCode
|
DTYPE_TEXT
|
30
|
N
|
|
Started
|
Started
|
DTYPE_TEXT
|
30
|
N
|
|
Type
|
Type
|
DTYPE_TEXT
|
30
|
N
|
|
Service Request
|
|
|
|
|
|
Abstract
|
Abstract
|
DTYPE_TEXT
|
100
|
N
|
|
Account Id
|
AccountId
|
DTYPE_ID
|
15
|
N
|
|
Agreement Id
|
AgreementId
|
DTYPE_ID
|
15
|
N
|
|
Area
|
Area
|
DTYPE_TEXT
|
30
|
N
|
|
Asset Id
|
AssetId
|
DTYPE_ID
|
15
|
N
|
|
Closed Date
|
ClosedDate
|
DTYPE_TEXT
|
30
|
N
|
|
Commit Time
|
CommitTime
|
DTYPE_TEXT
|
30
|
N
|
|
Contact Created
|
ContactCreated
|
DTYPE_TEXT
|
30
|
N
|
|
Contact Id
|
ContactId
|
DTYPE_ID
|
15
|
N
|
|
Description
|
Description
|
DTYPE_TEXT
|
2,000
|
N
|
|
Entitlement Id
|
EntitlementId
|
DTYPE_ID
|
15
|
N
|
|
Entitlement Name
|
EntitlementName
|
DTYPE_TEXT
|
50
|
N
|
|
Id
|
Id
|
DTYPE_ID
|
30
|
N
|
|
Owned By Id
|
OwnedById
|
DTYPE_ID
|
30
|
N
|
|
Owner
|
Owner
|
DTYPE_TEXT
|
50
|
N
|
|
Primary Organization Id
|
PrimaryOrganizationId
|
DTYPE_ID
|
15
|
N
|
|
Primary Service Agreement Id
|
PrimaryServiceAgreementId
|
DTYPE_ID
|
15
|
N
|
|
Priority
|
Priority
|
DTYPE_TEXT
|
30
|
N
|
|
Product
|
Product
|
DTYPE_TEXT
|
100
|
N
|
|
Product Id
|
ProductId
|
DTYPE_ID
|
15
|
N
|
|
SR Number
|
SRNumber
|
DTYPE_TEXT
|
64
|
N
|
|
SR Type
|
SRType
|
DTYPE_TEXT
|
30
|
N
|
|
Service Request Type
|
ServiceRequestType
|
DTYPE_TEXT
|
30
|
N
|
|
Severity
|
Severity
|
DTYPE_TEXT
|
30
|
N
|
|
Source
|
Source
|
DTYPE_TEXT
|
30
|
N
|
|
Status
|
Status
|
DTYPE_TEXT
|
30
|
N
|
|
Sub-Area
|
Sub-Area
|
DTYPE_TEXT
|
30
|
N
|
|
Sub-Status
|
Sub-Status
|
DTYPE_TEXT
|
30
|
N
|
|
Type
|
Type
|
DTYPE_TEXT
|
30
|
N
|
|
operation
|
operation
|
DTYPE_TEXT
|
30
|
N
|
|
searchspec
|
searchspec
|
DTYPE_TEXT
|
250
|
N
|
|
