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Associate Contact


Associate Contact allows a user to associate a contact with a service request within the Siebel application. Table 123 lists the integration object of Associate Contact.

Table 123.  Associate Contact Integration Components
XML Method for SOAP
Integration Object
Integration Object XML Tag
SvcMgmtAssociateContact
CRM Service Request Contact Interface
ListofCRMServiceRequestContactInterface

Table 124 lists the integration component and the field attributes.

Table 124.  Associate Contact ASI Fields
Name
XML Tag
Data Type
Length
Req.
Notes
Service Request
ServiceRequest
 
 
 
Primary integration component.
User key field: SR Number.
Account
Account
DTYPE_TEXT
100
 
 
Closed Date
ClosedDate
DTYPE_UTCDATETIME
7
 
 
Conflict Id
ConflictId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Contact Account
ContactAccount
DTYPE_TEXT
100
 
 
Contact Email Address
ContactEmailAddress
DTYPE_TEXT
100
 
 
Contact Financial Accounts
ContactFinancialAccounts
DTYPE_TEXT
100
 
Used for picking a related entity.
Contact First Name
ContactFirstName
DTYPE_TEXT
50
 
 
Contact Home Phone
ContactHomePhone
DTYPE_TEXT
40
 
 
Contact Last Name
ContactLastName
DTYPE_TEXT
50
 
Used for picking a related entity.
Created
Created
DTYPE_DATETIME
7
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Description
Description
DTYPE_TEXT
2000
 
 
Id
Id
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Mod Id
ModId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
SR Id
SRId
DTYPE_ID
15
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
SR Number
SRNumber
DTYPE_TEXT
64
 
User key field for Service Request.
Status
Status
DTYPE_TEXT
30
Y
Bound by SR_STATUS.
Updated
Updated
DTYPE_DATETIME
30
 
This read-only field is automatically populated by the Siebel application on insertion and cannot be updated.
Operation
Operation
DTYPE_TEXT
30
 
System field.
Searchspec
Searchspec
DTYPE_TEXT
250
 
System field.


 Application Services Interface Reference 
 Published: 15 May 2003