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Correspondence

Siebel Correspondence allows employees and partners to generate correspondence from any location with access to the Web. It also makes it easy for them to direct correspondence to fulfillment centers that print and mail it, so they can produce and send correspondence even if they are on the road and do not have access to a printer.

For example, if salespeople want to do mass mailings to customers in cities where they are giving presentations, Siebel Correspondence allows them to log on from any location where they have Web access. Then they can create personalized form letters to invite customers in a specific city to a specific presentation, and direct these letters to be printed and mailed by a fulfillment center.

First, an administrator creates templates (which are similar to form letters) that employees and partners can use for their everyday correspondence. Then, employees and partners can automatically generate correspondence based on this template and on information in Opportunity and Account records.

This chapter describes how the administrator sets up Siebel Correspondence.

For information about how the end user generates correspondence, see Siebel Sales User Guide.


 Applications Administration Guide
 Published: 09 September 2004