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Siebel Assignment Manager Administration Guide >

Assignment Manager Configuration

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This chapter explains how to configure Assignment Manager components. Configuration tasks outlined in this chapter are performed using Siebel Tools. Perform the procedures described in this chapter if you need to:

Modify the predefined assignment objects

For more information, see Configuring Assignment Objects.

Create new assignment objects

For more information, see Creating Assignment Objects.

Define additional assignment criteria types and attributes

For more information, see Configuring Assignment Criteria and Configuring Assignment Criteria Attributes.

Remove existing assignment criteria and attributes

For more information, see To remove seed assignment criteria.

Disable existing assignment attributes

For more information, see Disabling an Assignment Attribute

Create new workflow policy components

For more information, see Creating Workflow Policy Components.

If you plan to use the predefined Assignment Manager components, skip this chapter and proceed to Assignment Rules.

NOTE:  If you add or change assignment objects, assignment attributes, or assignment criteria, you must migrate the repository to the server production database. For information on migrating the repository, see Siebel Tools Reference.

CAUTION:  The criteria values, skills, and workload conditions components are specialized. Do not configure these components.

Before you can successfully configure Assignment Manager, you need to possess a solid understanding of how to use Siebel Tools. For more information, see Siebel Tools Reference. You should also familiarize yourself with the basics of the underlying Siebel application architecture. Assignment Manager object types are also related to Workflow Manager object types. For more information, see Siebel Business Process Designer Administration Guide.

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