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Siebel eDealer Administration Guide > Administering Siebel eDealer >
About Siebel eDealer
Siebel eDealer is used as follows:
- To set up Siebel eDealer, the manufacturer goes through the process of enrolling dealer companies. The manufacturer can add these companies' employees and suborganizations or can assign this task to a delegated administrator at each dealer company.
- Then, the manufacturer can share opportunities, service requests, and other business information with dealer employees in the same way as you do with your own employees.
- The manufacturer's employees work with this information using Siebel Partner Manager, which lets them manage this information in the same way they do using Siebel eAutomotive.
- Dealer employees view and work with this information using Siebel eDealer.
- The manufacturer can also use Siebel Partner Manager to:
- Send alerts, information about special promotions, and Web messages to dealers.
- Work collaboratively with dealers to develop plans to meet strategic goals.
- Analyze dealer effectiveness, forecast revenue, manage market development funds, and analyze performance.
- Dealers can also use Siebel eDealer to:
- Keep a log of customers who come into the showroom, and assign these customers to sales consultants.
- Manage information about sales opportunities and customers.
- Automatically send follow-up messages to customers after sales.
- Automatically notify sales consultants when they should contact customers to follow up after sales.
- Set up sales steps that sales consultants follow when they deal with potential customers.
- Analyze performance of sales consultants.
- Create yearly sales budgets and monthly sales forecasts.
NOTE: In addition to manufacturers, Siebel Partner Manager is useful to large dealer groups, who use it to share information with constituent dealerships.
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Siebel eDealer Administration Guide Published: 18 April 2003 |