Table 97. Predefined Programs
Program
|
Description
|
Send Page
|
Send Page
|
Send a generic page message.
|
Send Opportunity Page
|
Send a page regarding an opportunity.
|
Send Quote Page
|
Send a page regarding a quote.
|
Send SR Page
|
Send a page regarding a service request.
|
Send Email
|
Send Email
|
Send a generic email message.
|
Send Opportunity Email
|
Send an email regarding an opportunity.
|
Send Quote Email
|
Send an email regarding an opportunity quote.
|
Send SR Email
|
Send an email regarding a service request.
|
Message Broadcast
|
Send Broadcast Message
|
Send a generic message broadcast.
|
Send SR Message Broadcast
|
Send a message broadcast regarding a service request.
|
Send Opportunity Message Broadcast
|
Send a message broadcast regarding an opportunity.
|
Run External Program
|
Run External Program
|
Run an external program.
|
Database Operation
|
Change SR Close Date to Today
|
Update the service request's close date to today's date.
|
Change SR Owner
|
Change the service request's owner.
|
Change SR Group
|
Change the service request's group.
|
Change SR Owner to Manager
|
Change the service request's owner to the current owner's manager.
|
Change SR Priority
|
Change the service request's priority to a new value.
|
Change SR Severity
|
Change the service request's severity to a new value.
|
Change SR Status
|
Change the service request's status to a new value.
|
Change SR Sub-status
|
Change the service request's sub-status to a new value.
|
Create SR Activity
|
Create a service request activity.
|
Create Opportunity Activity
|
Create an opportunity activity.
|
