Siebel Business Process Designer Administration Guide for Financial Services > Creating Workflow Policies > Siebel Workflow Policy Examples >

Creating a Send Page Workflow Policy

In this situation, the support manager wants a page sent whenever a service request priority becomes Very High and no one has been assigned to the service request. The Send Page action has already been created; now you must create the workflow policy to implement the workflow policy action.

To create a Send Page Workflow policy

  1. Navigate to the Workflow Policies Policies view.
  2. Click New and fill in the Policies applet as follows:
    1. The Policy Name: Page support manager
    2. Workflow Object: Service Request
    3. Group: High Frequency
    4. Duration: 2 hours
  3. Fill in the Conditions applet:
    1. Service Request Priority = Very High
    2. Service Request Owner IS NULL
  4. Fill in the Actions applet with the name of the appropriate Send Page action.

 Siebel Business Process Designer Administration Guide for Financial Services 
 Published: 22 May 2003