Siebel Business Process Designer Administration Guide for Financial Services > Overview of Workflow > Siebel Workflow Solutions >

Siebel Assignment Manager

This module allows you to route and assign work. It allows sales and service organizations to assign the most qualified people to specific tasks effectively. You use Assignment Manager to match candidates to predefined and customizable assignment objects. To assign the most qualified candidate to each object, Assignment Manager applies assignment rules. For example, in a sales organization, you may create an assignment rule that scores positions based on territory definitions for an opportunity. In a service organization, you may create an assignment rule that scores employees based on product expertise for a service request. Using the sum of scores for each assignment rule, Assignment Manager assigns the best candidate for each object.

After work is assigned to an employee, it shows up in his or her personal queue. See Siebel Assignment Manager Administration Guide for more information.


 Siebel Business Process Designer Administration Guide for Financial Services 
 Published: 22 May 2003