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Siebel Business Process Designer Administration Guide for Financial Services > Planning for Workflow Processes > Gathering Information >
Researching Existing Process Information
Existing process information can come from a variety of sources:
- Current automated processes
- Management guidelines
- Written guidelines of process rules or approval paths
- Internal procedures, written or unwritten
An example of gathering information about an existing process would be to document each step that a new work item, such as a service request, takes from the moment it is initiated to the moment it is complete. Include information about decision points in the process, such as when a service request should be escalated or which approval path an order takes when it is high priority versus low priority.
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Siebel Business Process Designer Administration Guide for Financial Services Published: 22 May 2003 |