Table 7. Account Profiles
Profile
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Comments
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Address Profile and MSAG Profile
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Allows for validation of an address against a master street address guide (MSAG) data source or other external database.This helps provide an accurate address in the format needed for external applications, such as an Emergency 911 database. You can also use the MSAG Profile as an example for creating other profiles relevant to your company.
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Billing Profile
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Captures the bill run characteristics needed to invoice the customer for products and services. It is generally associated with a billing account. An account has one billing profile that can be used in multiple billing systems to produce a bill for the account.
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Customer Profile
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Contains information about an account when the customer is an organization rather than a residential account. Much of the profile information can be added automatically if your company imports this data into Siebel eCommunications from its billing software or customer information system.
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Exemption Profile
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Contains the specific information related to any subsidies and exemptions for which the customer may be eligible, tracks when a subsidy or exemption takes place, and records the receipt of supporting information.
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Financial Profile
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Contains information used to perform a credit check on the customer.
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Fraud Profile
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Contains information about the fraud status of an account. It allows end users to set fraud thresholds that, when exceeded, trigger a fraud alert.
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Loyalty Profile
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Contains information needed to predict customer churn, estimate debt risk, and identify upsell and cross-sell opportunities. When integrated with a third-party predictive modeling package, it displays scores generated by that software.
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Site Profile
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Contains detailed information about an account's location.
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Statement Profile
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Records billing statement preferences, including number of copies, media, and contact requesting the statement.
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