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Siebel eCommunications Guide > Assets >

Adding a Change Request Associated with an Asset

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End users can add change requests associated with an asset by either creating new change requests or associating existing change requests with an asset.

To add a change request associated with an asset

Navigate to the Assets screen.
From the Show drop-down list, select All Assets.
In the Assets list, select an asset.
Click the Change Requests view tab.
In the Change Requests list, add a record and do one of the following:
Select an existing change request to associate with the asset.
Add a new change request and complete the necessary fields.

Some fields are described in the following table.

Field	Comments
Area	General product area where the change request has occurred.
Owner	Person assigned to deal with the change request.
Priority	Priority assigned to fixing this problem.
Subarea	Kind of product addressed by this change request.
Substatus	Indicates if this change request has been assigned to an employee for resolution.
Type	Type of change request.

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