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Siebel Communications Server Administration Guide > Advanced Communications Configuration > Configuring Remote Transfers and Conferences >

Using Macros to Identify Remote Call Centers

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This section describes how you can use parameters to obtain a call center configuration name.

In the communications configurations for San Mateo and Emeryville, you would add a command parameter like one of the examples below to the command data definition for any applicable commands—such as commands used for initiating a call transfer or conference call to another call center.

The command data parameter Param.RemoteConnectStr can include one of two related macros in its parameter value in order to obtain the desired configuration name. For more information, see Macros for Parameter Values.

$RemoteConnectStr. This macro derives the name of a remote call center's communications configuration, using the agent's extension number as a parameter. Table 31 shows examples:

Table 31.  $RemoteConnectStr Examples

Parameter Name	Parameter Value
Param.RemoteConnectStr	[$RemoteConnectStr(@Phone)]
Param.RemoteConnectStr	{$RemoteConnectStr(Owner Phone:Lookup)}

$RemoteConnectStr2. This macro derives the name of a remote call center's communications configuration, using the agent's employee ID as a parameter.

For example, where the Employee business object and business component are specified, the parameter definition uses the business component field Id to get the name of the configuration. Table 32 shows an example:

Table 32.  $RemoteConnectStr2 Example

Parameter Name	Parameter Value
Param.RemoteConnectStr	[$RemoteConnectStr2(Id)]

Example Command Using $RemoteConnectStr

The example command and command data definitions shown in Table 33 and Table 34, using the $RemoteConnectStr macro, use the Owner Phone field in the Service Request business component to determine which call center has the phone number.

In this example, the Param.RemoteConnectStr command parameter gets the extension number for the call recipient by macro-expanding Owner Phone:Lookup. The Siebel application looks up which configuration has this extension and returns the name of the call center with this extension.

Table 33.  Command: BlindTransferToSROwner

Parameter Name	Parameter Value
Description	Blind Transfer to Service Request Owner
DeviceCommand	TransferMute
Hidden	TRUE

Table 34.  Command Data: BlindTransferToSROwner

Parameter Name	Parameter Value
BusComp	Service Request
RequiredField.'Owner Phone'	?*
Param.PhoneNumber	{Owner Phone:Lookup}
AttachContext	TRUE
Param.CallNotifyText	Blind transfer from {@UserName} about SR {Id}...
Param.RemoteConnectStr	{$RemoteConnectStr(Owner Phone:Lookup)} (In this example, Owner Phone is a field from the Service Request business component.)

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