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Siebel Communications Server Administration Guide > Communications Operations for End Users > Using the Communications Toolbar >
Pausing and Resuming Work Items
You can pause the active work item, such as putting a voice call on hold, and you can resume a paused work item.
To pause the active work item
- Click Pause Work Item.
A voice call is put on hold, or a work item of another channel is paused, until you resume it.
To resume a paused work item or activate a different item
- If you have an active work item, pause it, as described above.
- Select a work item from the Work Items list.
- Click Resume Work Item to activate the selected work item.
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Siebel Communications Server Administration Guide Published: 23 June 2003 |