Siebel Communications Server Administration Guide > Configuring User Interface Elements > About Communications Toolbar Configuration >
Communications Toolbar Items, Commands, and Methods
Table 58 displays information about elements associated with the toolbar items for the Communication toolbar object definition. From left to right, the table displays each toolbar item name, the associated Siebel Tools command name, and the business service method associated with the command (where applicable). The methods are those of the Communications Client business service.
The Default column indicates whether the toolbar button appears in the toolbar by default. An asterisk (*) indicates that the button is part of a submenu.
Each business service method name also corresponds to the name of a communications command. Communications configurations provided by Siebel Systems include commands with these names. For more information, see Commands.
Table 58. Communications Toolbar Items, Commands, and Methods
Toolbar Item
|
Tools Command (Display Name)
|
Business Service Method / Communications Command
|
Default
|
Accept Email
|
Accept Incoming Email
|
AcceptEmailGroup
|
Yes*
|
Accept Misc Work
|
Accept Miscellaneous Work Item
|
AcceptMiscWorkGroup
|
*
|
Accept Phone
|
Answer Phone Call
|
AnswerCallGroup
|
Yes*
|
Accept Work
|
Accept Work Item
|
AcceptWorkGroup
|
Yes
|
Blind Transfer
|
Blind Transfer Work Item
|
BlindTransferGroup
|
Yes
|
Consultive Conference
|
Consultative Conference Work Item
|
ConferenceTransferGroup
|
Yes
|
Consultative Transfer
|
Consultative Transfer Work Item
|
ConsultativeTransferGroup
|
Yes
|
Forward Work
|
Forward Work Item
|
ForwardWorkGroup
|
Yes
|
Hold Work
|
Hold Work Item
|
SuspendWorkGroup
|
Yes
|
Initiate Email
|
Initiate Email
|
SendEmailGroup
|
Yes*
|
Initiate Fax
|
Initiate Fax
|
SendFaxGroup
|
Yes*
|
Initiate Paging
|
Initiate Paging
|
SendPageGroup
|
Yes*
|
Initiate Phone
|
Initiate Phone Call
|
MakeCallGroup
|
Yes*
|
Initiate SMS
|
Initiate SMS
|
SendSMSGroup
|
Yes*
|
Initiate Work
|
Initiate Work Item
|
InitiateWorkGroup
|
Yes
|
InQueue Time
|
InQueue Time
|
N/A
|
Yes
|
Media Indicator
|
Media Indicator
|
N/A
|
Yes
|
Not Ready
|
Not Ready State
|
NotReadyGroup
|
Yes
|
Not Ready Email
|
Not Ready for Email
|
NotReadyForEmailGroup
|
Yes*
|
Not Ready Phone
|
Not Ready for Phone
|
NotReadyForPhoneGroup
|
Yes*
|
Release Work
|
Release Work Item
|
ReleaseWorkGroup
|
Yes
|
Resume Work
|
Resume Work Item
|
ResumeWorkGroup
|
Yes
|
Retrieve Work
|
Retrieve Work Item
|
RetrieveWorkGroup
|
Yes
|
SignOff
|
Communication Sign Off
|
SignOffGroup
|
Yes
|
SignOn
|
Communication Sign On
|
SignOnGroup
|
Yes
|
Work Item List
|
Work Item List
|
WorkItemList
|
Yes
|
Working Time
|
N/A
|
N/A
|
Yes
|
