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Siebel Financial Services Connector for VCML Guide > Troubleshooting > Run-Time Event Setup Problems in Workflows >

Workflow Is Not Triggered

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Problem

The workflow is not triggered although the event has been configured.

Solution

Verify that the following settings are correct:

The branch type within the start step of the workflow is correct.

If you have defined a run-time event outside the workflow, the branch type within the start step should be Default. If you have defined a run-time event inside the workflow (from Business Process Designer), the start step should be Condition.

The process name in the Runtime Event Administration view is correct.

For example, if the workflow process name is ANIVCMLRequestClaimAdjudicationOut(WriteToFile), then the field name and field values should be as shown in Table 34.

Table 34. Business Service Name Field Name and Values

Field Name	Field Value
Business Service Name	Workflow Process Manager
Business Service Method	RunProcess
Business Service Context	"ProcessName," "ANIVCMLRequestClaimAdjudicationOut(WriteToFile)"

NOTE:  White space is required between "ProcessName" and "ANIVCMLRequestClaimAdjudicationOut(WriteToFile)."

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