Bookshelf v7.5: Product Field Service Details View

The Product Field Service Details view provides the information used in locating and allocating products for use in field service activities.

NOTE: To navigate to the Product Field Service Details view, use the Show drop-down list in the More Info tab.

Table 81. Selected Items in the Product Field Service Details View
Item	Description
Allocate Below Safety	A check box that indicates the Fulfillment and Part Locator Engines can allocate this part when its level in inventory is below the safety level (see Product Inventory View). This check box also appears in the Products view (see Products View).
Auto Allocate	A check box that indicates the Fulfillment and Part Locator Engines can allocate this part. If this box is unchecked, the engines do not allocate this product. This check box also appears in the Products view (see Products View).
Field Replaceable	A check box that indicates this item may be replaced at the customer site. This is informational and has no effect on other fields or functions.
Lead Time	The vendor's response time in minutes.
MTBF	Mean time between failures; a measure of dependability of the product.
MTTR	Mean time to repair; a measure of the time required to repair the product.
Return Defective	A check box that indicates this item, if defective, should be returned to the service center. This is informational only.
Revision	The current version of the product. This is copied to new asset records.
Serialized	A check box that indicates this product is serialized. Serialized products are treated in a different way. Whenever a serialized product is shipped or received, the application expects the right number of assets with serial numbers.
Ship carrier	The default carrier for the selected product; for example, UPS or FedEx.
Ship Via	The default mode of transportation; for example, Air, Ground, or Sea.
Status	The status of a product; for example, production, obsolete, or prototype. This is copied to new asset records.
Tool	A check box that indicates this item is a tool used in service procedures. This is informational and has no effect on other fields or functions.

Inventory Options Subview

The Inventory Options subview sets the inventory locations for a product and determines how the Fulfillment Engine allocates a product from inventory or chooses a substitute when filling an order. It also sets the cycle counting default parameters for each product in inventory (see Cycle Counting and Replenishment). Table 82 describes items in Inventory Options records.

Table 82. Selected Items in the Inventory Options View
Item	Description
Auto Allocate	When this field is set to Yes, the Fulfillment Engine can automatically allocate a product from this location. When set to Default, the engine uses the Auto Allocate setting for the product at all inventory locations, set in the Product view. This setting does not affect replenishment.
Allocate Below Safety	When this field is set to Yes, the Fulfillment Engine can automatically allocate a product from this location when the quantity falls below the safe level. When set to Default, the engine uses the Allocate Below Safety setting for the product at all inventory locations, set in the Product view. This setting does not affect replenishment.
Auto Substitute	When this field is set to Yes, the Fulfillment Engine can automatically substitute a product. When set to Default, the engine uses the Allocate Below Safety setting for the product at all inventory locations, set in the Product view. This setting does not affect replenishment.

Substitute Products Subview

The Substitute Products subview specifies the products that the Fulfillment Engine may use to fill an order when the specified product is unavailable from inventory. The user chooses from products that are specified in the Products view (see Products View). The Fulfillment Engine can choose this product if the Auto Substitute flag is set.

NOTE: Substitutions are unidirectional. Product A may substitute for product B, but B cannot substitute for A unless that substitution is explicitly defined.